Central One Bataan Ph Inc.

is in need of

(30) Customer Service Representative

• College graduate
• With 1 to 2 years work experience in customer service or handling of international clients
• Knowledgeable of basic computer operations (MS Office).
• Willing to work in shifting schedules.

Duties and Responsibilities:

• Handle customer inquiries through the use of online media/phone.
• Assess individual issues and takes appropriate actions to ensure that customer's needs are met.
• Coordinate with other teams based in different locations that share similar objectives.
• Understand standard operating procedures and delivers service that is according to the quality standards set by the company.
• Escalate system anomalies and general issues faced by customers to the relevant party.
• Request for information at the start and end process through live chat, outbound calls, emails, and other authorized communication tools such as MSN, Skype, and Yahoo Messenger.
• Follow up on unresolved inquiries through emails or phone calls.
• Coordinate with payment team regarding customers pending cases such as deposit and withdrawal transactions.
• Complete logs, records, and daily shift reports.
• Performs other functions and special projects as assigned.

Other Instructions/ Requirements:

• Updated Resume, TOR and Diploma

(2) Risk Supervisor

• College graduate, BS Business Administration
• With 1 to 2 years work experience in supervisory level
• Willing to work in shifting schedules
• With performance management skills
• Numerate and competent user of Microsoft office suite
• Experienced in conducting research on data
• Must be able to identify key points on any issue and translate these into clear, succinct messages
• With planning and organizational skills
• Must be able to understand basics of information technology

Duties and Responsibilities:

• Design and implementing an overall risk management process for the system.
• Identify current and potential risk using the readily available data and features in the system.
• Perform a risk assessment: analyzing current risks and potential risk.
• React to the dynamics of the system swiftly and handling events to minimalize risk.
• Report and explain risk assessment and analysis to risk manager.
• Educate team members regarding current and potential risk.
• Guide team members through the risk management process and ensure it is carried out accordingly.
• Conduct checks to ensure the effectiveness of the risk management process.
• Build risk awareness amongst team member by providing support and training.
• Analyze cost of the risk if an event occurred.

Other Instructions/ Requirements:

• Updated Resume, TOR and Diploma

(5) Sales & Business Development

• College graduate, BS Marketing Management or any related course
• With 1 to 3 years work experience as sales account executive or similar role and strong marketing background
• Excellent English communication and presentation skills
• Excellent ability to build relationships
• Knowledgeable in end-to-end market research, business development, B2C sales and marketing
• Knowledgeable in lead generation and sales mapping
• Social media and marketing savvy
• Strong organizational and time management skills
• Proficient in MS office applications
• Experience in BPO industry is an advantage

Duties and Responsibilities:

• Find business opportunities, contacts potential clients, closes sales and builds new client base
• Create and execute brand strategies for company products and services
• Conceptualization and development of consumer programs
• Development of above-the-line and below-the-line communication efforts to drive brand awareness and brand equity and help in the achievement of the desired business results
• Study, analyze market trends, market needs and target market's spending habits & opportunities and develops new markets
• Analysis of industry and competitive data and know how they will impact marketing programs to effectively compete in the marketplace
• Business performance/results metrics and monitoring and how it impacts the company business
• Responsible in improving sales and profitability of assigned brand

Other Instructions/ Requirements:

• Updated Resume, TOR and Diploma

(2) Web Designer

• Male
• College graduate, BS Information Technology Major in Web and Design, Computer Science, Marketing or any related course
• With 1 to 2 years work experience in marketing, communications, social media, or related
• Excellent written and verbal communication skills
• Demonstrate skills in graphic design, social media, graphics animation, and motion design is a plus.
• Proficient in Google suites, adobe suites including Adobe Photoshop and adobe illustrator
• Good in developing video assets using Final Cut, Adobe Premiere, Davinci Resolve or similar applications
• Proficient in using social sites such as Facebook, Instagram, Twitter, and YouTube, and their respective analytics
• Ability to work autonomously, manage multiple projects, troubleshoot creative challenges, and deliver on schedule
• With good verbal and written communication skills in English and Tagalog

Duties and Responsibilities:

• Stay up-to-date with social media trends and competitors along with experimenting with new features, and optimize company’s channels
• Ensure all content is on-brand, consistent in style and quality, and optimized for search and user experience for all content channels, including social media, mobile, video, and especially short-form content
• Managing projects from start to finish, providing creative ideas and design for new features and new products
• Design marketing assets across all channels – website, email, social media, ads, etc. According to brand
• Create social teasers, input music, graphics, and effects to existing videos
• Partnering with social, marketing, and design teams to brainstorm and storyboard video concepts
• Optimize YouTube and Facebook videos with catchy titles, proper tags, cover photos, etc.
• Create imagery and graphic elements using various application
• Maintain overall social media and content calendar for the brand and execute against it, including posting
• Develop and/or enhance the formatting of PowerPoint and other documents using varied design styles
• Any other duties assigned by management

Opening Date: May 6, 2022
Closing Date: May 30, 2022

​To follow-up the status of your application, call this number:
0995-119-2154

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(2) Risk Team Leader

• College graduate, BS Information Technology
• With 1 to 3 years work experience as R&C Team Leader and in online games settings
• Knowledgeable in KYC, AML, Euro Payment and proficient in MS Excel
• Willing to work in shifting schedules and weekends

Duties and Responsibilities:

• Provide risk and compliance to the company’s daily operation;
• Execute governance to the internal system in order to detect and prevent any fraudulent financial transactions that might causes financial losses to the company/ customers;
• Execute R&C Standard Operating Procedures (SOP) accordingly, conduct risk assessment, audit review, monitoring and solve any compliance/ security problems;
• Maintain proper and systematic documentation of R&C related reports.
• Assist in improving R&C SOP and investigation methods, implement required changes to minimize risks and enhance the internal control.
• Contribute to training and development to the team, providing advice, guidance and support to ensure the smooth running of the team.
• Conduct KYC procedures on the customers to assess and monitor customer risks.
• Understand and adhere to KYC policies and procedures.
• Facilitate customer identification program to verify the customers and avoid and criminal risks.
• Assist customer service team on KYC inquiries and guidelines in order to minimize customer risks and maximize customer satisfaction.
• Undertake other tasks as assigned.

Other Instructions/ Requirements:

• Updated Resume, TOR and Diploma

(60) Settlement Officer

• College graduate, BS Accountancy, Financial Management or any related course
• With 1 to 2 years work experience as payment specialist in the same industry
• Highly adept in MS Excel application and its functions
• Good organizational and reporting skills
• Very detail oriented
• Must be willing to work in shifting schedules

Duties and Responsibilities:

• Submit regular and accurate reports concerning financial transactions within the department
• Gather and analyze data needed for documentation
• Provide recommendations and summary analysis as needed
• Perform other duties that maybe assigned from time to time

Other Instructions/ Requirements:

• Updated Resume, TOR and Diploma

(2) Social Media Specialist

• College graduate, BS Information Technology, Computer Science, Marketing or any related course
• With 1 to 2 years work experience as marketing associate, marketing assistant, or similar position
• With strong working knowledge of marketing and sales industry, including digital tools and techniques
• Significant experience with SEO/SEM campaigns
• Excellent computer skills, including Microsoft office suite, web analytics, and Google adwords
• Exceptional communication and presentation skills
• Must have experience in online gaming industries

Duties and Responsibilities:

• Manage daily administrative tasks
• Conduct market research and identify new opportunities.
• Gather and analyze consumer behavior data (e.g. web traffic and rankings)
• Generate reports on marketing and sales metrics
• Contribute to collaborative efforts and organize promotional events
• Coordinate with the marketing design and content teams to generate digital and print advertising material
• Maintain and update impeccable records of marketing metrics and results of past campaigns
• Prepare and deliver regular sales forecasting reports
• Monitor and report competitors' marketing and sales activities

Opening Date: May 6, 2022
Closing Date: May 31, 2022

​To follow-up the status of your application, call this number:
0995-119-2154

APPLY NOW !