Innovasia Manpower Services Inc.

6/17/2019

is in need of

(100) Collections Agent

Duties and Functions:

Make phone calls, email and SMS messages to remind and communicate with customers who have expired and overdue repayments
Reach goals set by the company, record relevant information in the system and answer customer’s question
Finish the task required by the company including phone calls coverage and successful collection rate

(15) Telemarketing

Duties and Functions:

Conduct call out activities to clients with the main objective of promoting the company’s latest product or services
Ensure to process or conduct call out to all the names/numbers in the list provided by the department’s head
Maintain quality of applications by ensuring completeness, authenticity, and validity of information
Serve clients by providing product and service information, resolving product and service problems
Use effective selling and customer service techniques to identify customer needs and drive sales results. Anticipate, identify and understand client’s needs and pains and translate those into sales opportunities.
Maintain positive relationships with current and potential clients through regular contacts.
Coordinate with clients and avoid any discontinuation from his or her end

(15) Credit Auditor

Duties and Functions:

Input customer information in the system.
Ensure all the necessary details in the application form are complete and precise
Interview credit applicants through call outs to obtain personal and financial data needed to complete credit reports
Review/analyze credit data to evaluate consumer loan requests in order to approve or reject applications
Assess credit worthiness of clients

(1) Collection Manager

Candidate must be a graduate of Bachelor’s Degree in Finance, Banking or any equivalent
With at least 3 years related work experience in a managerial capacity in online collections and bad depth recovery
Have had at least 5 years of work experience with in-depth knowledge of online loans collections and bad depth recovery
Experience in a BPO setting is an advantage
Proficient in developing collection guidelines and policy
With proven good record of collection ratings.
With strong verbal and written communication skills

Duties and Functions:

Develop and implement collection policies and procedures
Create strategies for effective and efficient collection activities
Ensure that these are aligned with the corporate goals and objectives
Set operating plans and budget for the department
Review efficacy of collection tactics and implements improvement on processes and procedures as needed
Lead the efforts in ensuring credit risk management and collection targets are met
Conduct regular review of past due accounts and determine effective resolutions that will be beneficial to client and company
Oversee and monitor daily collection efforts, inclusive of lead prioritization, scheduling, and manpower allocation
Oversee and monitor daily bad debt recovery efforts, distinguishable from payments received from good clients in good standing
Review delinquency loan reports and initiate and/or make recommendations for remedial action
Provide resolution to customer complaints
Ensure that complaints will be addressed properly and efficiently and that company reputation will be preserved at all times
Collaborates with legal team for the appropriate action to take for bad debts
Set guidelines and parameters to determine the timing for turnover of bad debts for legal action

Opening Date: June 15, 2019
Closing Date: July 15, 2019

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